Term and Condition

Amendments Term&Condition

1) Changes check-in date;
With the 3 days notification before the check-in date, the booking amendments could be done free of charge.


2) Cancel booking;
With the 3 days notification before the check-in date, the booking amendments could be done free of charge.
The cancellation requests shall be caused by the below issues only, for other reasons the booking shall not be refunded.

  • Thai pass is not approved (because of blacklist)
  • 72 hrs. The pre-COVID test result is positive.
    All the above reasons need some support documents or emails from the Royal Thai embassy.
  • 3) Notification less than 3 days;
  • Changes Check-in date; 10% of the total price will be charged
  • Cancel booking; 50% of the total price will be charged
  • No-show: 100% of the total price will be charged (non-refund)
  • Pick up process charge 1,000 THB ***Except in case of covid19 test positive, the guest shall notify on the date of the test result issued. If the notification is later than the result issue date, 10% charge +1,000 THB (pick up process) will be applied.

***Except in case of covid19 test positive, the guest shall notify on the date of the test result issued. If the notification is later than the result issue date, 10% charge +1,000 THB (pick up process) will be applied.

**Test and Go package on Day 5th we do not refund for all reason. But we could refund incase customers get covid test positive before flight only. For other reason you can postpone check-in date